Shipping Terms

Effective Date: 2026.08.19

General Scope

Customers may send devices (including computers, laptops, electronics, and related equipment) to “Antreprenor Independent Cornel-Florentin Dimitriu” for diagnostic, repair, installation, or technical service purposes.

We may also return devices to the customer after service completion via shipping or arranged pickup.

Shipping is considered part of the service process and does not constitute a separate product purchase.

Repair or installation services are governed by our main Terms & Conditions and Refund Policy.

Customer Responsibility for Packaging

The customer is responsible for:

  • safely packaging the device before shipment
  • using appropriate protective materials (e.g. anti-shock, padding)
  • ensuring the device is secured to prevent damage during transport
  • removing or securing any external accessories unless otherwise agreed

We are not responsible for damage caused by inadequate packaging

Shipping to Us (Inbound Shipping)

  • The customer is responsible for shipping the device to our address unless otherwise agreed in writing.
  • The customer bears all inbound shipping costs unless explicitly stated otherwise.
  • We are not responsible for delays, loss, or damage occurring during inbound transit.

Device Receipt and Inspection

Upon receiving a device:

  • we may perform an initial inspection to assess condition
  • we may document the condition upon arrival
  • any pre-existing damage will be noted where reasonably visible

This inspection is for diagnostic purposes only and does not constitute liability acceptance for prior damage.

Shipping Back to Customer (Return Shipping)

After service completion:

  • devices may be returned via post, courier or arranged pickup
  • return shipping costs may be charged to the customer unless otherwise agreed
  • we may choose the shipping method unless the customer requests a specific courier (additional cost may apply)

Risk of Loss in Transit

Unless otherwise required by applicable law:

  • risk of loss transfers to the customer once the device is handed to the shipping carrier
  • we are not liable for delays, loss, or damage caused by third-party shipping providers

Where possible, we may assist the customer in filing claims with the carrier.

Unclaimed Devices

f a device is not collected or return shipping cannot be completed due to:

  • incorrect address
  • lack of customer response
  • refusal of delivery

we will attempt to contact the customer. If unclaimed for more than 60 days:

  • storage fees may apply
  • the device may be disposed of or recycled in accordance with applicable law, after reasonable notice

Shipping Delays

We are not responsible for delays caused by:

  • courier or postal services
  • customs clearance (if applicable)
  • force majeure events (weather, strikes, transport disruptions)
  • incorrect customer-provided address

International Shipping (If Applicable)

For international shipments:

  • customers are responsible for customs duties, taxes, and import fees
  • we are not responsible for customs delays or confiscation due to regulatory issues
  • devices must comply with applicable export/import regulations

Damage Claims

If a device arrives damaged:

  • the customer must notify us within 72 hours of delivery
  • photographic evidence may be required
  • claims may need to be filed directly with the shipping provider

We are not responsible for damage occurring in transit unless explicitly proven to be caused by our handling.

Packaging for Return Shipping

We will use reasonable care when packaging devices for return shipment. However:

  • original or suitable packaging is preferred if provided by the customer
  • we are not liable for damage caused by carrier handling after dispatch

Changes to Terms

We may update these Terms from time to time.

Updated versions will be published on this page with a revised effective date.