Refund and Returns Policy

Effective Date: 2026.08.19

General Scope

This Refund Policy explains the conditions under which refunds may be granted by “Antreprenor Independent Cornel-Florentin Dimitriu” (“we”, “our”, or “us”) for services provided through our website and business operations.

By placing an order, the Customer agrees to this Policy.

We aim to ensure transparency, fairness, and compliance with applicable consumer protection requirements in the Republic of Moldova and, where applicable, the European Union.

General Principle

All services provided by “Antreprenor Independent Cornel-Florentin Dimitriu” are professional services including but not limited to:

  • IT services
  • Electronics Consultancy & Development
  • Audio / Video / Event Services

Refunds are not automatic and are assessed on a case-by-case basis in accordance with the terms below.

Eligible Refund Situations

A refund may be considered only in the following cases:

  • the service was not delivered due to our fault;
  • a duplicate payment was made in error;
  • an administrative or billing error occurred;
  • we were unable to perform the requested service and no alternative solution was agreed;
  • a cancellation request was submitted before service commencement (where applicable).

Non-Refundable Services

Refunds will generally NOT be provided for:

  • services that have already been performed (fully or partially);
  • diagnostics or troubleshooting work already completed;
  • consultancy or advisory services already delivered;
  • remote support sessions already initiated or completed;
  • time spent by technicians investigating or attempting repairs;
  • custom work performed based on customer instructions.

Customers acknowledge that IT services are time-based and effort-based professional services.

Diagnostics Fees

Diagnostic or inspection fees are non-refundable once the service has been performed, regardless of the repair outcome.

This includes cases where:

  • the issue cannot be repaired;
  • the customer declines the repair quote;
  • the device is beyond economical repair.

Cancellation Policy

Customers may request cancellation of services:

  • before work has started: a full or partial refund may be considered;
  • after work has started: cancellation may be possible, but customers will be charged for work already performed.

Any applicable refund will be reduced by:

  • time already spent;
  • technical work completed;
  • administrative costs incurred.

Special Orders

Services involving:

  • custom operating systems,
  • firmware modification,
  • software customization,
  • system tuning,
  • or non-standard configurations

are performed at the Customer’s request and are non-refundable once work begins.

The Customer acknowledges that such modifications may alter original functionality or compatibility.

Shipping & Return Costs

Shipping, return shipping, insurance, customs fees, and courier costs are non-refundable unless otherwise required by law.

Refund Processing Time

Approved refunds will be processed within:

  • 5–14 business days (depending on the payment method and bank processing times).

Refunds will be issued using the original payment method whenever possible.

Chargebacks and Disputes

Customers are encouraged to contact us directly before initiating a card chargeback.

We are committed to resolving disputes fairly and quickly.

Initiating a chargeback without prior communication may delay resolution and may result in the submission of supporting evidence to the payment provider.

Service Quality Concerns

If a customer is not satisfied with a service, they should contact us within:

  • 15 days of service completion.

We may offer, at our discretion:

  • re-performance of the service;
  • additional technical review;
  • partial refund (if appropriate).

No Guarantee of Technical Outcomes

Due to the nature of technical systems and hardware/software complexity:

  • we do not guarantee that all issues can be resolved;
  • some systems may be irreparable or economically unviable to repair.

Refunds are not issued solely because a technical issue persists after reasonable service attempts.

Fraud Prevention

We reserve the right to refuse refunds or investigate transactions in cases of suspected:

  • fraud;
  • abuse of services;
  • unauthorized card use;
  • misleading service claims.

We may cooperate with payment providers and authorities where necessary.

Fraudulent or abusive chargebacks may result in:

  • refusal of future service,
  • recovery actions where permitted by law.

Contact for Refund Requests

All refund requests must be submitted in writing to:

  • Email: flo@motionlibre.org
  • Phone: +373 68 833 751

Please include:

  • full name;
  • invoice or transaction number;
  • description of the issue;
  • proof of payment (if applicable).

Exceptions Required by Law

Nothing in this Policy limits any mandatory consumer rights applicable under the laws of the Republic of Moldova or, where applicable, European Union consumer protection laws.

Where mandatory law provides additional cancellation or refund rights, those rights shall apply.

Policy Updates

We may update this Refund Policy from time to time.

Any updates will be published on this page with a revised effective date.