Effective Date: 2026.08.19

General Scope

This Privacy Policy explains how “Antreprenor Independent Cornel-Florentin Dimitriu” (“we”, “our”, or “us”) collects, uses, stores, and protects personal data when you use our website or services.

We provide computer consultancy, installation, maintenance, repair, diagnostics, networking, and remote technical support services.

We are committed to protecting personal data in accordance with:

• applicable legislation of the Republic of Moldova;
• the General Data Protection Regulation (GDPR) where applicable;
• relevant international privacy and data protection standards.

Data Controller Information

“Antreprenor Independent Cornel-Florentin Dimitriu”
Registration Number / Tax Number / IDNO: 1026023011769

Contact:

• Email: flo@motionlibre.org
• Phone: +373 68 833 751
• Website: https://motionlibre.org/shop

Scope of This Policy

This Privacy Policy applies to:

• visitors to our website;
• customers requesting services;
• remote support users;
• business clients;
• individuals communicating with us electronically or by phone.

This policy applies whether services are provided:

• remotely;
• on-site.

Personal Data We Collect

Depending on the requested services, we may collect the following categories of data.

A. Identification Information

• full name;
• company name;
• tax/VAT details;
• billing information.

B. Contact Information

• email address;
• telephone number;
• service or billing address.

C. Technical and Device Information

• IP address;
• browser type;
• operating system;
• hardware details;
• device serial numbers;
• network configuration information;
• diagnostic logs;
• crash reports.

D. Service and Support Information

• support requests;
• maintenance records;
• remote session details;
• troubleshooting information;
• software configuration details.

E. Payment Information

Payments may be processed through third-party providers.

We generally do not store complete payment card information on our systems.

Customer Device Access and Confidentiality

During diagnostics, repair, installation, maintenance, or remote support, our technicians may incidentally access files or information stored on customer devices.

We:

• access only information reasonably necessary to perform requested services;
• avoid intentionally reviewing unrelated personal files;
• treat all accessed information as confidential;
• limit access to authorized personnel only.

Customers are strongly advised to:

• back up important data;
• remove confidential or sensitive files where practical;
• log out of unnecessary accounts before service.

Purposes of Processing

We process personal data for the following purposes:

Service Delivery

• diagnostics and repair;
• technical consultancy;
• software installation;
• hardware upgrades;
• maintenance and support;
• remote assistance.

Customer Communication

• appointment scheduling;
• support communication;
• invoices and notifications;
• follow-up support.

Business and Legal Purposes

• accounting and tax compliance;
• fraud prevention;
• website security;
• dispute resolution;
• internal record keeping.

Website Analytics and Improvement

• analyzing website performance;
• improving user experience;
• monitoring service reliability.

Marketing Communications

Where legally permitted or based on consent:

• newsletters;
• promotional offers;
• service updates.

Users may opt out of marketing communications at any time.

Legal Basis for Processing

Where GDPR applies, we process personal data under one or more of the following legal bases:

Purpose	Legal Basis
Providing requested services	Contract performance
Billing and accounting	Legal obligation
Customer support	Legitimate interest / contract
Website security	Legitimate interest
Marketing emails	Consent
Analytics cookies	Consent

Where Moldovan law applies, processing may additionally rely on:

• contractual necessity;
• legal obligations;
• legitimate business interests;
• user consent where required.

Cookies and Tracking Technologies

Our website may use:

• essential cookies;
• analytics cookies;
• functional cookies;
• marketing cookies.

Non-essential cookies may require consent depending on applicable law and user location.

For more information, please see our Cookie Policy.

Sharing of Personal Data

We do not sell personal data.

We may share personal data with trusted third parties including:

• payment processors;
• hosting providers;
• cloud service providers;
• accounting providers;
• courier companies;
• remote support software providers;
• legal or governmental authorities where required by law.

Third-party providers are expected to implement appropriate security and confidentiality measures.

International Data Transfers

Because we may serve international customers and use international service providers, personal data may be transferred outside Moldova or the European Economic Area (EEA).

Where required, we implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs);
• contractual confidentiality obligations;
• reasonable technical and organizational protections.

Remote Support Services

By requesting remote support services, customers authorize temporary remote access to their devices for diagnostic and support purposes.

Remote sessions may involve temporary visibility of:

• files;
• applications;
• system settings;
• network information.

Customers remain responsible for supervising confidential information during sessions where practical.

Data Retention

We retain personal data only as long as necessary for:

• service provision;
• legal compliance;
• accounting obligations;
• dispute resolution;
• support history.

Typical retention periods may include:

• invoices and accounting documents: up to 10 years;
• support records: 1 year;
• marketing consent records: until withdrawn.

Data no longer required is securely deleted or anonymized where reasonably practical.

Security Measures

We implement reasonable technical and organizational security measures including:

• secure hosting providers
• password protection;
• limited staff access;
• antivirus and endpoint protection;
• encrypted communications where practical;
• secure backups;
• device and network security controls.

However, no electronic storage or transmission method can guarantee absolute security.

User Rights

Depending on applicable law and jurisdiction, users may have rights including:

* access to personal data;
* correction of inaccurate data;
* deletion of personal data;
* restriction of processing;
* objection to processing;
* data portability;
* withdrawal of consent;
* complaint submission to supervisory authorities.

Requests may be submitted to:
flo@motionlibre.org

We may request identity verification before processing certain requests.

Supervisory Authorities

Moldova

National Center for Personal Data Protection

CNPDCP Moldova

European Union / GDPR

EU users may also contact their local data protection authority within the European Economic Area.

A list of EU supervisory authorities is available here:

European Data Protection Board (EDPB) Authorities List

Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

Our services are not intended for children under 16 years of age.

We do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on this page with a revised effective date.